• Fast & Fresh

    The first User Psychology agency in France.
    Since 2009, we put some humanity back into the machine.

     

    Our experts in Human Sciences, Strategy & Design
    help companies like Deezer, UCPA, Allianz, Leclerc, IKEA...
    to reconnect with the real needs of their users.

  • We are advocates for users

    Graduated in Cognitive Psychology and Industrial Ergonomics in the early 2000's in the Montpellier III and Paris V laboratories, I had the chance to be trained by pioneers of physical, web & digital ergonomics like Christian Bastien & Jean-Claude Spérandio.
     
    During the 2000s, I mainly worked on mobile issues at Orange, Motorola Chicago, Sony Ericsson... Mobile was then the "hot" topic.
     
    But during my collaborations with the different design and advertising agencies I worked with, I kept two frustrations. Firstly, users were always considered secondary: "There's no point in going to them, there's no point in asking their opinion, we can design without them, they are customers before they are users." Secondly, the research methods used were often outdated and not very effective in producing results worthy of nourishing a real strategy of collaboration with users.
     
    Coming from the Human Sciences, our vocation is to understand the users in order to help them and sometimes even to cure certain blocked situations in which the brand and the users had become entangled.
     
    Our role is never to "nudge" users in order to make your sales easier in the short term, but always to give you a deep understanding of the issues so that you can build equitable and long-term partnerships with your customers.
     
    We are the users' advocates.
     
    Olivier - Founder of the agency

  • Our user research & user experience method

    From the understanding of the users to the realization of your mockups

    1

    Psychology

    You cannot properly understand your users if you are not accompanied by specialists. Today, how many agencies call themselves User Research agencies when no one in their team has a degree in Human Sciences? You wouldn't entrust your health to a fake doctor, so why entrust your understanding of usage and your strategy to people who make first-year student mistakes? Our psychologists have 5 to 8 years of higher education and we work with the public laboratories that train them.

    2

    Strategy

    The majority of strategy agencies on the market actually offer tactical solutions (SEA, marketing acquisition plan, communication plan...). But real strategy is about understanding the issues, not just rolling out acquisition recipes because you're used to them. Strategy is knowing why you do things: "It's better to have 100 soldiers you know what to do with than 1000 you lead for no reason".

    3

    Design

    Similarly, design cannot be reduced to a recipe to be made in 20 minutes. The soul of Design is to be revolutionary. The soul of Design is to heal. The soul of Design is to give people a degree of latitude, to emancipate them, to give them elements of choice, to help them. It is because you are going to help your consumers that they will trust you and stay. Neuromarketing and short-term manipulation strategies do not work.

  • Our Digital & Retail Expertise

    Understand your users

    Online Surveys
    Barometers
    Psychology / Sociology of uses & Prospective
    User Research
    Listening to customers & Measuring satisfaction
    Emerging trends & weak signals
    Scientific experiments
    International studies
    Test logistics (panels, recruitment...)

    Launch new concepts

    Search for grants
    Study of needs & expectations / Market research
    Exploration of new market segments
    Exploration of new product lines
    Testing of commercial and communication offers
    Detection of opportunities & weaknesses of the competition
    Design of new services
    Modeling / Prototyping
    Link to incubators

    Invent new services & innovate

    Statistical data analysis (Online surveys & Data)
    Research & Understanding of user needs
    Diagnosis of market usage
    Construction of innovation strategies
    Axiomatic & Disruption axes
    Engagement design
    Ethical & fair design possibilities
    Modeling & Prototyping
    Concept testing

    Acquire customers

    Expertise of existing acquisition paths
    Implementation of acquisition strategies (AARRR)
    Listening to the customer on the keywords used
    Creation of storytelling
    Online advertising campaigns (SEA, Linkedin, Instagram, Programmatic...)
    Mailing campaigns
    Ergonomic / UX / SEO expertise of landing pages
    Creation of conversion landing pages

    Design Web & Mobile Services

    Usability audits
    Design thinking & Sprint design
    User personas
    User journeys / User paths
    Mechanics of engagement
    Service page trees
    Ergonomics & UX
    Macro-architecture & Wireframes
    Graphic design & Art direction
    User testing
    Web & Mobile Development

    Against neuromarketing

    Place & Importance of the human being in innovation logics
    Search for bright patterns in serving users
    Innovation through Human Sciences
    Effectiveness of ethical practices
    Psychology & Listening to customers
    User Research & UX Design

     

    Training with Gobelins
    Training with IONIS education group

  • Press & Customer Reviews

    Harvard Business Review, Challenges, le Figaro, 20mn talk about our achievements

    Jo&Joe

    Read the Harvard Business Review, Challenges and Le Figaro article on how we helped Marie-Suzanne Locqueneux think about the service strategy of the new AccorHotels brand

    UCPA SportStation

    The interview on the construction of the new UCPA sports complexes which aim to bring sport and health back into your daily life

    Epitech Digital

    The article in the newspaper 20 mn where we talk about our students and how we teach them to respect users who can never be reduced to simple consumers

  • The key accounts we work with explain how help them succeed.

  • Understand your users much more deeply

    You need to understand the needs and expectations of users to make foresight, identify weak signals, identify emerging trends and understand the behaviors of your consumers. Classical consumer studies (interviews, focus groups, UX tests...) do not give you satisfaction or you do not know what to do with the results. Your customer listening is stagnating and surveys, "mystery" field visits and other "empathy maps" are getting you nowhere. It's time to call on expert consultants, Psychologists and Sociologists, able to understand and help users with new testing methods that will give you the keys to new innovation and breakthrough strategies, both in digital and retail.

    We carry out the classics: online surveys, ergonomic audits, user tests, ethnographic studies, mock-up and wireframe tests...

    But above all, we carry out value-added tests: customer usage mapping, prospective tests, psychology experimentation, iconic tests, care tests, constrained tests...

    Cartographie des Usages

    Tests iconiques

    Tests contraints

    Expérimentations Scientifiques

  • International user research

    Through the projects carried out for our major customers, we have built up a network of partners capable of carrying out user tests all over the world. We cover key countries such as France, England, Germany, Spain, Italy, Scandinavia, the United States, Australia, Singapore and Dubai. If your project has an international stature, we can help you.

    Paris, London, Frankfort, Madrid, Rome

    Test rooms, User Research, UX analysis, User tests

    Dubai, Ryad, Cairo

    Test rooms, User Research, UX analysis, User tests

    Sydney

    Test rooms, User Research, UX analysis, User tests

    Mexico, Rio, Sao Paulo

    Test rooms, User Research, UX analysis, User tests

  • Exceed your current and misleading statistics

    Do you need to ensure your acquisition strategies, your e-commerce strategies or simply your ability to dialogue and help your users? Our statisticians in Human Sciences are graduates of ENSAE (INSEE) and whose masters are the cracks of the discipline. They will help you to better understand the profiles and needs of your consumers, to detect unsuspected targets and to base your persona on scientific and tangible data rather than romanticize them with a raised finger.

    Go beyond the universe of descriptive statistics that you are currently using and that mislead you to move on to correlative, causal and predictive statistics tests to identify new levers for action.

    On the other hand, once you understand how people function, you can build the right measurement indicators. We can help you set up the key probes to measure the reliability of your product, its social impact and its real usefulness beyond simple conversion figures.

    Statistiques descriptives

    KHI2 & PEMs

    Tests corrélatifs

    Clusters

  • A breakthrough strategy, the real thing

    Marketing Directors, Innovation Directors and Communication Directors, you sincerely want to make a good product for your customers, so you can no longer be satisfied with low-level graphical answers. It's up to you to understand the issues thoroughly and make the right decisions.

    We have helped Allianz, Samsonite, Aramisauto, AccorHotels, UCPA... to review their service strategy.
    But most of all, we know how to make the transition between User Research, Strategy and Design: the worst thing that can happen for you is to do a long work of User Research and Product Strategy and then see all your efforts ruined when it comes time to move to UX / UI. We help you to keep the marrow of your thinking.

    Don't start your design sprints blind anymore. Don't make any more websites or services without knowing where you're going.

    Strategy

    Tactics

    Engagement Mechanisms

    Design Sprint, AD, UX, Prototyping, UI