• Fast & Fresh

    Fast & Fresh is the first Psychology of Use agency in France.
    Since 2009, we pioneer in User-Oriented Academic Research & User Research.

     

    For 10 years we developed breakthrough methods on a market that was then very little concerned about users. Agencies were only conducting usability tests.
     
    If the studies you order always bring you the same platitudes
    and if design thinking doesn't help you innovate, come talk to us and go beyond tactical products.

     

    We help you conceive services with users, with meaning, with ethics.

  • Our Digital & Retail Expertise

    Psychology & Prospective

    Psychology of uses
    Sociology
    Weak signals
    Emerging Trends

    Customer Listening

    User search
    Qualitative studies
    Quantitative studies & Surveys
    Listening to customers
    Usability audits
    UX Tests

    Digital innovation strategy

    Innovation strategy
    Disruption
    E-commerce & retail acquisition
    Purpose & Ethical Design

    Ethical design

    Search for fair gateways with users
    Design with social & environmental impact
    research respecting the Psychologists code of ethics
    Debunking of dark patterns and cognitive traps
    Psycho-sociological impact measurement

    UX Design Sprints

    Personae

    User journey

    Engagement mechanisms

    Wireframes

    Creation of websites & mobile apps

    Usability
    Navigation & Information architecture
    UX
    Mockups
    UI, Graphic Design

  • we make a difference

    We helped AccorHotels revolutionize 

    the accommodation experience for the Z generation

    We helped UCPA mega sport complexes

    give back a taste for sport even in urban areas

    We helped Deezer un derstand

    the true essence &

    the new usages of Music

    We helped Allianz change their entire range of insurance products
    so they truly serve users in difficulty

  • IKEA

    We helped IKEA organize User Tests between France, England and Sweden

    Euler Hermes

    We helped VSE/SME contractors stop sinking because of delinquencies

    Perial

    We helped Perial finance green buildings and the construction of Greater Paris with SCPIs

    Théâtre du Châtelet

    We helped the main french theater

    bring back generations Y & Z to the theater

  • Our user test rooms

    Paris

    Our one-way mirror rooms
    dedicated to qualitative studies and user tests

    Frankfurt

    Our one-way mirror rooms dedicated to UX tests and weak signal studies on the German market

    Sydney

    Usability audit and customer care
    with our UX Design specialists
    in Australia and New Zealand

    London

    Recruitment and user expectations digging
    with our English partners who specialize in User Research

  • Rio & Sao Paulo

    Riyad

    Dubai

    Mexico

  • We educate them

    IONIS

    Epita: the experts in creative development
    Sup'internet: the new generations of UX Designers
    Since 2010

    IFA Paris

    Breakthrough innovation
    Fashion and Luxury

    Sciences Po

    Digital innovation strategies
    (interventions)

    Université Paul-Valéry

    Psychology, Sociology
    and User Research

  • How we do it

    1

    Psychology

    Today, everyone claims to be a "User Researcher" just like everyone used to claim to be a "UX Designer". We are Psychologists and Sociologists, the ethical understanding of users has been our job for 150 years, we are the only ones to have a real degree to do that. And we are attached to a National Scientific Research Laboratory.

    2

    Strategy

    Strategy is not strategic planning or graphic design or UX Strategy. Without a deep vision of your market and the ability to understand the decisive options, you are going nowhere and your product is doomed to failure. Go beyond tactical products and communication leaflets.

    3

    Design

    Design cannot be reduced to a 20mn quick cooking recipe. The soul of Design is to be revolutionary. The soul of Design is to care. The soul of Design is to give people a degree of latitude, to emancipate them, to give them elements of choice, to heal them. It's because you're going to help your consumers that they will stay.

  • Clients we already helped

    For User Research, Strategy and Design

    Recherche Utilisateur Christian Dior

    Christian Dior

    Agence conseil luxe Guerlain, Recherche utilisateur luxe

    Guerlain

    Attentes et besoins des consommateurs luxe  montre

    Jaeger LeCoultre

    Tendances émergentes et signaux faibles luxe Paris

    Chopard

    Qui fait la recherche utilisateur et la stratégie luxe Chanel

    Chanel

    Personae, empathy map, user journey et wireframes SEO SEA

    Deezer

    Etudes quali et quanti évènementiel Paris

    Privateaser

    Écoute client enfants chez Disney

    Disney

    Ethnographie et Tests Utilisateurs chez Asmodée enfants jeux

    Asmodée

    Comportement consommateurs et stratégie salles de sport sportifs

    UCPA

    Ethnographie, tests utilisateurs et tri par carte grande distribution

    Leclerc

    Meilleure agence de Tests Utilisateurs Paris

    IKEA

    Stratégie et Marketing digital Danone

    Danone

    Prospective et tendances émergentes TV connectée Orange

    Orange

    Stratégie e-commerce TPE PME Afnic Etudes

    Afnic

    Meilleure agence acquisition Assurances Banque Allianz

    Allianz

    Expérience utilisateur mutuelles et assurances

    Malakoff Médéric

    Sprint Design et ateliers créatifs Assurance Banque

    Swisslife

    Experts en conseil digital Assurances professions libérales

    +Simple

    Besoins consommateurs santé Pharmacie, UX sprint designs

    Leader Santé

    Créateurs et stratégie de Jo & Joe hôtellerie AccorHotels

    Accor

    Stratégie d'acquisition et d'innovation e-commerce finance

    Perial

    Innovation consommateur services luxe

    BNP Wealth Management

    Wireframes, Tests utilisateurs et compréhension consommateur secteur bancaire

    Natixis

    Personae, user journey, innovation digitale banque assurance

    Euler Hermes

    CX Customer experience secteur automobile innovation

    Aramisauto

    Stratégie acquisition Norauto innovation besoins consommateurs

    Norauto

    Compréhension des besoins clients permis de conduire auto-école

    En Voiture Simone

    Expérience Utilisateur voyage innovation client

    Ouibus

    Écoute client, innovation et test de nouveaux produits colis livraison

    La Poste

  • Understand your users much more deeply

    You need to understand the needs and expectations of users to make foresight, identify weak signals, identify emerging trends and understand the behaviors of your consumers. Classical consumer studies (interviews, focus groups, UX tests...) do not give you satisfaction or you do not know what to do with the results. Your customer listening is stagnating and surveys, "mystery" field visits and other "empathy maps" are getting you nowhere. It's time to call on expert consultants, Psychologists and Sociologists, able to understand and help users with new testing methods that will give you the keys to new innovation and breakthrough strategies, both in digital and retail.

    We carry out the classics: online surveys, ergonomic audits, user tests, ethnographic studies, mock-up and wireframe tests...

    But above all, we carry out value-added tests: customer usage mapping, prospective tests, psychology experimentation, iconic tests, care tests, constrained tests...

    Cartographie des Usages

    Tests iconiques

    Tests contraints

    Expérimentations Scientifiques

  • International user research

    Through the projects carried out for our major customers, we have built up a network of partners capable of carrying out user tests all over the world. We cover key countries such as France, England, Germany, Spain, Italy, Scandinavia, the United States, Australia, Singapore and Dubai. If your project has an international stature, we can help you.

    Londres

    Salles de Tests, Recherche Utilisateur, Tests UX

    Dubai

    Salles de Tests, Recherche Utilisateur, Tests UX

    Sydney

    Salles de Tests, Recherche Utilisateur, Tests UX

    Francfort

    Salles de Tests, Recherche Utilisateur, Tests UX

  • Exceed your current and misleading statistics

    Do you need to ensure your acquisition strategies, your e-commerce strategies or simply your ability to dialogue and help your users? Our statisticians in Human Sciences are graduates of ENSAE (INSEE) and whose masters are the cracks of the discipline. They will help you to better understand the profiles and needs of your consumers, to detect unsuspected targets and to base your persona on scientific and tangible data rather than romanticize them with a raised finger.

    Go beyond the universe of descriptive statistics that you are currently using and that mislead you to move on to correlative, causal and predictive statistics tests to identify new levers for action.

    On the other hand, once you understand how people function, you can build the right measurement indicators. We can help you set up the key probes to measure the reliability of your product, its social impact and its real usefulness beyond simple conversion figures.

    Statistiques descriptives

    KHI2 & PEMs

    Tests corrélatifs

    Clusters

  • A breakthrough strategy, the real thing

    Marketing Directors, Innovation Directors and Communication Directors, you sincerely want to make a good product for your customers, so you can no longer be satisfied with low-level graphical answers. It's up to you to understand the issues thoroughly and make the right decisions.

    We have helped Allianz, Samsonite, Aramisauto, AccorHotels, UCPA... to review their service strategy.
    But most of all, we know how to make the transition between User Research, Strategy and Design: the worst thing that can happen for you is to do a long work of User Research and Product Strategy and then see all your efforts ruined when it comes time to move to UX / UI. We help you to keep the marrow of your thinking.

    Don't start your design sprints blind anymore. Don't make any more websites or services without knowing where you're going.

    Strategy

    Tactics

    Engagement Mechanisms

    Design Sprint, AD, UX, Prototyping, UI