Our Digital & Retail Expertise
Understand your users
Psychology / Sociology of uses & Prospective
Listening to customers & Measuring satisfaction
Emerging trends & weak signals
Test logistics (panels, recruitment...)
Launch new concepts
Search for grants
Study of needs & expectations / Market research
Exploration of new market segments
Exploration of new product lines
Testing of commercial and communication offers
Detection of opportunities & weaknesses of the competition
Design of new services
Modeling / Prototyping
Link to incubators
Invent new services & innovate
Statistical data analysis (Online surveys & Data)
Research & Understanding of user needs
Diagnosis of market usage
Construction of innovation strategies
Axiomatic & Disruption axes
Ethical & fair design possibilities
Modeling & Prototyping
Expertise of existing acquisition paths
Implementation of acquisition strategies (AARRR)
Listening to the customer on the keywords used
Creation of storytelling
Online advertising campaigns (SEA, Linkedin, Instagram, Programmatic...)
Ergonomic / UX / SEO expertise of landing pages
Creation of conversion landing pages
Design Web & Mobile Services
Design thinking & Sprint design
User journeys / User paths
Mechanics of engagement
Service page trees
Ergonomics & UX
Macro-architecture & Wireframes
Graphic design & Art direction
Web & Mobile Development
Train you to ethical customer care
Partnerships with IONIS, IFA & SORNAS
Training in usage psychology and customer listening
Basics of User Research
Training in UX and Ergonomics
Training in statistics in Human Sciences
Interventions of expert researchers in Human Sciences
Deontology of the Psychologist & Ethics
Bright patterns & Search for equitable bridges with users
Conferences & Interventions
Our luxury clients
Some examples of clients for whom we have conducted User research, Strategy and UX Design in the field of luxury
Our retail & E-Commerce clients
Some examples of clients for whom we have conducted User research, Strategy and UX Design in the field of Retail & E-Commerce
Our insurance clients
Some examples of clients for whom we have conducted User research, Strategy and UX Design in the field of Insurances
Our entertainment clients
Some examples of clients for whom we have conducted User research, Strategy and UX Design in the field of Entertainment
Our Travel, Tourism & Leisure clients
Some examples of clients for whom we have conducted User research, Strategy and UX Design in the field of Travel & Tourism
Our automotive & mobility clients
Some examples of clients for whom we have conducted User research, Strategy and UX Design in the field of Automotive & Mobility
Press & Customer Reviews
Harvard Business Review, Challenges, le Figaro, 20mn talk about our achievements
The article in the newspaper 20 mn where we talk about our students and how we teach them to respect users who can never be reduced to simple consumers
Understand your users much more deeply
You need to understand the needs and expectations of users to make foresight, identify weak signals, identify emerging trends and understand the behaviors of your consumers. Classical consumer studies (interviews, focus groups, UX tests...) do not give you satisfaction or you do not know what to do with the results. Your customer listening is stagnating and surveys, "mystery" field visits and other "empathy maps" are getting you nowhere. It's time to call on expert consultants, Psychologists and Sociologists, able to understand and help users with new testing methods that will give you the keys to new innovation and breakthrough strategies, both in digital and retail.
We carry out the classics: online surveys, ergonomic audits, user tests, ethnographic studies, mock-up and wireframe tests...
But above all, we carry out value-added tests: customer usage mapping, prospective tests, psychology experimentation, iconic tests, care tests, constrained tests...
International user research
Through the projects carried out for our major customers, we have built up a network of partners capable of carrying out user tests all over the world. We cover key countries such as France, England, Germany, Spain, Italy, Scandinavia, the United States, Australia, Singapore and Dubai. If your project has an international stature, we can help you.
Exceed your current and misleading statistics
Do you need to ensure your acquisition strategies, your e-commerce strategies or simply your ability to dialogue and help your users? Our statisticians in Human Sciences are graduates of ENSAE (INSEE) and whose masters are the cracks of the discipline. They will help you to better understand the profiles and needs of your consumers, to detect unsuspected targets and to base your persona on scientific and tangible data rather than romanticize them with a raised finger.
Go beyond the universe of descriptive statistics that you are currently using and that mislead you to move on to correlative, causal and predictive statistics tests to identify new levers for action.
On the other hand, once you understand how people function, you can build the right measurement indicators. We can help you set up the key probes to measure the reliability of your product, its social impact and its real usefulness beyond simple conversion figures.
A breakthrough strategy, the real thing
Marketing Directors, Innovation Directors and Communication Directors, you sincerely want to make a good product for your customers, so you can no longer be satisfied with low-level graphical answers. It's up to you to understand the issues thoroughly and make the right decisions.
We have helped Allianz, Samsonite, Aramisauto, AccorHotels, UCPA... to review their service strategy.
But most of all, we know how to make the transition between User Research, Strategy and Design: the worst thing that can happen for you is to do a long work of User Research and Product Strategy and then see all your efforts ruined when it comes time to move to UX / UI. We help you to keep the marrow of your thinking.
Don't start your design sprints blind anymore. Don't make any more websites or services without knowing where you're going.